QueryWing's live chat feature provides seamless agent handoff, assignment, and real-time messaging with full conversation context and controls. When users request a human agent from the chatbot, the request appears in the live dashboard where agents can accept, reply, assign, and close conversations.
Ideal for sales handoff when buyers show high intent, escalations for billing or account issues, and white-glove onboarding for premium customers. Track time-to-first-response, average handling time, acceptance rates, and customer satisfaction from post-chat ratings.
Supercharge your live agents with AI-powered tools built right into the chat interface. AI Draft Reply generates context-aware responses based on the full conversation history. AI Summarize condenses long conversations into 2-3 bullet points. AI Translate converts messages to 18+ languages instantly. AI Tone Adjust rewrites messages in professional, friendly, formal, empathetic, or concise tones. Available on Starter plan (Summarize only) and Growth plan and above (full AI Inbox).
Faster resolutions for complex issues with full conversation history. Assignment and status tracking across your support team. Visitor identity enrichment via forms and lead data. Macros and quick replies for repetitive answers to improve agent efficiency. AI-powered draft replies, translation, and tone adjustment for faster, more professional responses.
Seamless agent handoff, assignment, and real-time messaging with full context and controls.
Seamless agent handoff, assignment, and real-time messaging with full context and controls.
Dashboard → Bots → Settings → Enable Live Agent requests.
Dashboard → Live. Accept, chat, assign, and end conversations.
Analytics show resolution, ratings, and time-to-first-response.