QueryWing Privacy Policy - How We Collect, Use & Protect Your Data

QueryWing is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at querywing.com and our AI chatbot platform. Last updated: February 12, 2026.

1. Information We Collect

Personal Information

When you register for an account, we collect information such as your name, email address, company name, and billing information. If you contact us, we may also collect your phone number and any other information you choose to provide.

Usage Data

We automatically collect information about how you interact with the Service, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.

Chatbot Data

When end-users interact with chatbots you create on our platform, we collect conversation data, lead information (name, email, phone, company) submitted through forms, and engagement metrics. This data is stored on behalf of you, the account holder.

Cookies & Tracking Technologies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns.

2. How We Use Your Information

3. Data Storage & Security

Your data is stored on secure servers hosted by Vercel and managed PostgreSQL databases. We implement industry-standard security measures including TLS/SSL encryption for data in transit, encryption at rest for sensitive data, regular security audits, role-based access controls, and automated backups with disaster recovery procedures.

4. Data Sharing & Third Parties

We do not sell your personal information. We may share data with service providers who assist in operating the Service, CRM integrations you configure (Salesforce, HubSpot, Pipedrive), AI providers for chatbot response generation (using API-level access that does not train models on your data), as required by law, or in connection with business transfers.

5. Your Rights

Depending on your location, you may have rights including: access to your personal data, correction of inaccurate data, deletion of your data (subject to legal retention), data portability in machine-readable format, opt-out of marketing emails, and withdrawal of consent. Contact privacy@querywing.com to exercise these rights.

6. Data Retention

We retain your personal information for as long as your account is active. Upon account closure, data is deleted or anonymized within 90 days. Chatbot conversation logs and lead data are deleted within 30 days of account closure.

7. Children's Privacy

The Service is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure your data remains protected.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. Continued use constitutes acceptance of the revised policy.

10. Contact Us

Questions about this Privacy Policy or our data practices? Contact QueryWing at privacy@querywing.com or visit querywing.com/contact.

Privacy Policy

Last updated: February 12, 2026

QueryWing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at querywing.com and our AI chatbot platform (collectively, the "Service"). Please read this policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

When you register for an account, we collect information such as your name, email address, company name, and billing information. If you contact us, we may also collect your phone number and any other information you choose to provide.

Usage Data

We automatically collect information about how you interact with the Service, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.

Chatbot Data

When end-users interact with chatbots you create on our platform, we collect conversation data, lead information (name, email, phone, company) submitted through forms, and engagement metrics. This data is stored on behalf of you, the account holder.

Cookies & Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. See our Cookie Policy for more details.

2. How We Use Your Information

  • To provide, operate, and maintain the Service
  • To process your account registration and manage your subscription
  • To process transactions and send billing-related communications
  • To provide customer support and respond to your inquiries
  • To send you product updates, marketing communications, and promotional materials (you can opt out at any time)
  • To analyze usage trends and improve the Service
  • To detect, prevent, and address technical issues and security threats
  • To comply with legal obligations

3. Data Storage & Security

Your data is stored on secure servers hosted by Vercel and managed PostgreSQL databases. We implement industry-standard security measures including:

  • TLS/SSL encryption for all data in transit
  • Encryption at rest for sensitive data
  • Regular security audits and vulnerability assessments
  • Role-based access controls for internal staff
  • Automated backups and disaster recovery procedures

While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

4. Data Sharing & Third Parties

We do not sell your personal information. We may share data with:

  • Service Providers: Third-party vendors who assist us in operating the Service (e.g., hosting, analytics, payment processing, email delivery)
  • CRM Integrations: When you connect a CRM (Salesforce, HubSpot, Pipedrive), lead data is transmitted to your CRM account based on your configuration
  • AI Providers: Conversation data may be processed by AI model providers (e.g., OpenAI) to generate chatbot responses. We use API-level access which does not use your data for model training
  • Legal Requirements: We may disclose information if required by law, regulation, or legal process
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

5. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data, subject to legal retention requirements
  • Portability: Request your data in a structured, machine-readable format
  • Opt-Out: Unsubscribe from marketing emails at any time using the link in any email
  • Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at privacy@querywing.com.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal, accounting, or compliance purposes. Chatbot conversation logs and lead data are retained for the duration of your subscription and deleted within 30 days of account closure.

7. Children's Privacy

The Service is not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 16, we will take steps to delete it promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We take appropriate safeguards to ensure your data remains protected in accordance with this policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: