QueryWing Personalized Bot Mode connects your backend API to your chatbot so it can answer personal questions with real user data instead of generic responses. When a visitor asks about their account balance, order status, workout schedule, or subscription details, the chatbot fetches the answer from your API in real time.
The four-step flow works seamlessly: a user asks a personal question, QueryWing detects the intent and identifies the visitor, your API returns the relevant data, and the chatbot delivers a precise personalized answer. Built for SaaS platforms, fitness and health apps, e-commerce, and financial services.
Transform generic chatbot responses into personalized, data-driven answers. Set up in three steps: build your API endpoint, configure the data connector in your dashboard, and add identity attributes to your embed code. Security-first design with encrypted credentials, HMAC signature verification, and zero data storage by QueryWing. Available on the Scale plan.
Connect your backend API so your chatbot answers personal questions with real user data — not generic responses.
Your chatbot already knows your product. Now make it know each user. Connect your API and turn generic responses into personalized answers powered by real customer data.
A visitor asks something specific like "What's my account balance?" or "When is my next appointment?"
Our AI recognizes this requires personal data and identifies the visitor using their email or user ID from the embed code.
QueryWing calls your backend API endpoint with the user identifier. Your API returns the relevant data (account info, orders, plans, etc.).
The chatbot combines your data with its trained knowledge to give a precise, personalized response — no generic answers.
Show users their subscription status, usage stats, billing info, and feature access in real time.
"What's my workout today?" — answer with actual data from your backend, not generic advice.
Order status, delivery tracking, return eligibility — all answered instantly by the chatbot.
Account balances, payment schedules, transaction history — securely delivered through the chat.
Create a REST endpoint that accepts a user identifier (email or ID) and returns their data as JSON. QueryWing sends a POST request with the user info.
Go to Bot Settings → Data Connector. Enter your API URL, bearer token, and test the connection. Map which fields the chatbot should use.
Add data-user-email to your widget embed code so the chatbot knows who's asking. Optionally add HMAC signature for security.
Your API credentials are encrypted at rest. HMAC signature verification ensures only legitimate requests reach your endpoint. User data is never stored by QueryWing — it's fetched in real time and used only for that conversation.