Quick Replies - Predefined Chatbot Answers and Guided Buttons

QueryWing Quick Replies let you create predefined answer buttons that speed up chatbot conversations and guide users toward the right outcome. Instead of requiring visitors to type free-text responses, quick replies present tappable options that reduce friction, increase completion rates, and deliver consistent answers across every bot and agent.

Build reply sets per bot and context, attach them to intents, welcome flows, or fallback messages, and track click-through rates and conversions in the analytics dashboard.

Key Benefits

Reduce response time and typing effort for end users. Achieve higher completion rates with guided conversation paths. Maintain consistent answers across all agents and bots. Use quick replies for onboarding flows with guided choices, support triage for billing, technical, and sales inquiries, and post-purchase surveys with quick taps.

QueryWing • Feature

Quick Replies

Predefined answers and buttons to speed up conversations and guide users.

Beautiful UI
Real-time & secure
Easy to set up

Quick Replies

Predefined answers and buttons to speed up conversations and guide users.

How it works

  1. Create reply sets per bot and context
  2. Attach to intents, welcome flows, or fallback
  3. Track clicks and conversions

Benefits

  • Reduce typing and response time
  • Higher completion rates with guided paths
  • Consistent answers across agents and bots

Deep dive

Common use cases

  • Onboarding flows with guided choices
  • Support triage (billing, technical, sales)
  • Post-purchase surveys with quick taps

Key metrics tracked

  • Click-through rate per reply
  • Drop-off reduction vs. free-text
  • Path completion and conversions

Setup tips

  • Keep options 3-5 to avoid choice overload
  • Use verbs ("Track order", "Talk to sales")
  • Place primary action first and highlight

Step-by-step guide

1) Create set

Dashboard → Quick Replies → New set → Add buttons/text.

2) Attach

Link to intents, forms, or welcome messages.

3) Measure

View click-through and conversion analytics.

UI mockup
preview.querywing.com/quickReplies
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