QueryWing Sentiment and Emotion Analysis understands the tone behind every user message, enabling your chatbot to adapt responses with empathy and precision. The AI analyzes messages for positive, negative, and neutral sentiment while detecting specific emotions like frustration, satisfaction, and confusion.
When negative sentiment is detected, the system can automatically de-escalate conversations, adjust response tone, or trigger a live agent handoff. Emotion trends are tracked in the analytics dashboard so product and support teams can identify patterns and improve the customer experience.
Deliver a more human and empathetic support experience. Automatically de-escalate negative conversations before they become complaints. Measure sentiment distribution over time to surface systemic issues. Detect frustration early and route to human agents when needed.
Understand user tone and adapt responses with empathy.
Understand user tone and adapt responses with empathy.
Dashboard → Bots → Settings → Turn on Sentiment.
Use quick replies with suggested empathetic tones.
Check analytics for sentiment distribution.